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Flocks of Chickens

In the simplified versions of history we often use in conversation, a past disaster is reduced to its ultimate scenario and immediately preceding event: the Titanic hit an iceberg and sank. In fact, as with most disasters, there’s more to the story: the Titanic was speeding in the dark in an area that its captain had been warned had icebergs, contributing to both not seeing and not being able to timely avoid the berg.

Many disasters have been analyzed forensically, providing a 20-20 view of all the contributing factors and unfortunate decisions that led up to the final scene of the drama. Seldom are we, as observers, able to watch as factors and decisions unfold in our view, moving toward a disastrous result that, despite the warning signs, seems inevitable.

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The Five-Year Strategic Plan

Despite telling Congress early last year that it was finalizing a ten-year plan, and later explaining the delay in its issuance by the need for its review by oncoming members of the Board of Governors, the document released last week by the USPS, Ready-Now ➔ Future-Ready, The US Postal Service Five-Year Strategic Plan 2020-2024, was somewhat less than what was anticipated.

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Still Time to Make The Mailers Conference on September 20, 2019

There is still time to make the 2019 Mailers Conference.

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The Article Waiting to be Written

Commentary, by Leo Raymond

Any publication on any topic occasionally finds itself in the situation of knowing newsworthy events lie ahead but about which an article cannot be yet written; they just have to wait. Such is the situation in which we – and colleagues with their own newsletters – find ourselves.

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A Complicated Answer to a Simple Question

Excerpted from the May 27, 2019 issue of Mailers Hub News. Subscribers click here to access the full version.

When I spoke recently at an industry gathering, one of the questions I got (after reviewing the PQ II service scores) was what the USPS could do about its service performance. Why is service so poor in some places? What can be done to improve it, especially in the chronically low-performing districts? What actions can management take?

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Service Is Great - But Who Pays For It?

Commentary from the November 12, 2018 edition of Mailers Hub News

If – as is far from likely – any legislative attention is given the Postal Service over the next two years, how that attention will be manifest will be shaped by the very different attitudes of the political parties who will be in control of Congress over that period. (That difference likely will mean that, given the parties’ inability to compromise, nothing will be achieved, but that discussion is for another day.)

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