In an audit report released March 10, Excessive Wait Times to Accept Commercial Mail Shipments at the Cleveland Processing & Distribution Center, the Postal Service’s Office of Inspector General examined the circumstances surrounding the challenges encountered by the facility in late 2020.  As the OIG stated at the outset:

“Due to the COVID-19 pandemic and the November 2020 general election, the US Postal Service’s Cleveland Processing and Distribution Center (P&DC) experienced earlier than normal Peak Season mail, including package volume.  This management alert responds to media and mailer concerns indicating that drivers experienced excessive wait times for drop shipments at the Cleveland P&DC.  Our objective was to assess the efficiency of processing drop shipments at the Cleveland P&DC in the Northern Ohio District.”