On January 26, speaking to the virtual meeting of the Mailers Technical Advisory Committee, Postmaster General Louis DeJoy gave a broad overview of his developing plans to get the Postal Service back on track after months of worsening service that culminated in a historically bad holiday season. As transcribed from his recorded remarks:
“... Calendar Year 2020 has been a tough year for the nation and a tough year for the United States Postal Service. The causal circumstances continue to plague us in early 2021. As a result, the consequences to many Postal Service customers have been significant, and we acknowledge the impacts our service decline has had on your businesses and our responsibility to restore.