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Still Paying the Price for Poor Communication

A commentary in the August 3 issue of Mailers Hub News opined on the Postal Service’s failure to offer meaningful communication during times when the popular media is regularly publicizing rumors, leaked documents, and union allegations about what’s going on in the agency.  In concluding that commentary, we urged the USPS to provide accurate and timely information before other parties told their story first.  Similar messages for better communication by the Postal Service came from others in the mailing industry before and since that commentary was published.

From all appearances, the urging has had little effect, and the consequences of the Postal Service’s silence continue.

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Paying the Price for Poor Communication

The current level of negative publicity about the Postal Service – notably for slow or infrequent delivery, the impact of reported changes in mail processing and delivery procedures, and the potential consequences of these changes on election mail – might not have to be what it is if the USPS simply were more communicative.

Institutional Reticence

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Leaked Documents Suggest PMG Seeking Cost Reductions

When the new Postmaster General took office last month, it was widely assumed that he would make significant changes, though the nature of what those changes would be was then no more than speculation.  However, if the information in a leaked PowerPoint presentation that appeared on postalnews.com last week is credible, change may be starting and is focused on cost reduction.

Quick reference links: "The Source", "Document Two", "Publicity", "Another Talk" 

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If Wishes Were Horses, Beggars Would Ride

The 400-year-old Scottish proverb used for the title simply translates into how easily things could be attained if nothing more than wishing for them were needed to make them real.

That adage was brought to mind when reading the documents discussed in the preceding articles of the July 20 issue of Mailers Hub News.  Assuming they’re legitimate, they first reveal a determination to act to reduce costs, the need for which cannot be disputed. However, at the same time, they also reflect not only an attitude that whatever is needed or desired will be made real by simply commanding it, but – of greater concern – a misunderstanding of the people to whom the order is being given.

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Advocacy Group Urges New PMG to Act on Old Challenges

When a new leader is appointed to any significant government entity, it’s not unusual for groups to contact that individual to urge action on the writers’ key issues.  So it was when Tom Schatz, president of Citizens Against Government Waste, a conservative DC think tank, wrote on June 19 to new Postmaster General Louis DeJoy, urging DeJoy to take his recommendations on topics of interest to that group.

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April Results Show COVID Impact

As the economic impact of the COVID pandemic came into full force, the consequences for mail volume, and Postal Service revenue, were reflected in the agency’s April financial results. Overlaid on this was the burden of various prefunding obligations and the usual fluctuating valuation of the Postal Service’s workers’ compensation liability.

Volume and revenue

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The 2020 Economy: Slowing, but No Recession

Several economic indicators suggest that the US economy will slow in 2020 but that a recession is unlikely. That was the message delivered to attendees during a December 17 Mailers Hub webinar presented by Andrew Paparozzi, Chief Economist for the Specialty Graphic Imaging Association.

(Miss the webinar? Subscribers can view the recording here, in the Mailers Hub Archives.)

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Below the Headlines: The 2020 Economy

Our guest blogger today, Andy Paparozzi, is Chief Economist for SGIA, and presenter for the December 17, 2019 Mailers Hub webinar, the 2020 Economic Outlook. 

The American economy has now grown 125 consecutive months, making the current upturn the longest on record. And headline numbers, such as 615,000 jobs added and retail sales up 4.0% over the last three months, suggest more growth is ahead.

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