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Still Paying the Price for Poor Communication

A commentary in the August 3 issue of Mailers Hub News opined on the Postal Service’s failure to offer meaningful communication during times when the popular media is regularly publicizing rumors, leaked documents, and union allegations about what’s going on in the agency.  In concluding that commentary, we urged the USPS to provide accurate and timely information before other parties told their story first.  Similar messages for better communication by the Postal Service came from others in the mailing industry before and since that commentary was published.

From all appearances, the urging has had little effect, and the consequences of the Postal Service’s silence continue.

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April Results Show COVID Impact

As the economic impact of the COVID pandemic came into full force, the consequences for mail volume, and Postal Service revenue, were reflected in the agency’s April financial results. Overlaid on this was the burden of various prefunding obligations and the usual fluctuating valuation of the Postal Service’s workers’ compensation liability.

Volume and revenue

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OIG Finds Network Changes Failed to Yield Planned Results

An audit report by the Postal Service’s Office of Inspector General revealed that changes the USPS has instituted in its processing operations have failed to produce savings at a pace commensurate with the overall decline in mail volume. Released September 9, the report (NO-AR-19-006, US Postal Service Processing Network Optimization) evaluated “trends and practices the U.S. Postal Service uses to optimize its processing network.”

Summary

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