Filtered by tag: services levels Remove Filter

Kremlin on the Potomac: Postal Service Communications

Readers old enough to remember the Soviet Union also remember how skilled it was at saying nothing – about anything – no matter what.  If something happened, regardless of whether it was visible to the outside world, it simply wasn’t acknowledged.  A natural disaster?  Never happened.  The disappearance of an important figure?  He’s fine.  A bomber crash into a village?  No bomber, nothing happened.

If outsiders posed a question about any event, the basic answer, if there was one, was denial, deflection, or obfuscation.  The Soviets never admitted to anything going wrong, to any internal failures, or to any event or condition that might break the illusion they so ardently projected or that might provide an outsider a peek into what’s really going on.

Read More

Parsing the Causes for an Historic Service Collapse – Analysis

Usually, after the busy fall mailing season and the holiday rush, things return to normal for the Postal Service and its commercial mailing customers.  As everyone knows, however, the current environment is anything but normal.

Read More

Lack of Information Continues About Delays at USPS Facilities

As the latest wave of illness related to the ongoing pandemic sweeps across the country, the Postal Service, like other businesses, is suffering from staffing shortages as workers become sickened, or are absent to quarantine or care for family members.

Postal officials have stated that USPS facilities typically can have a 3-4% absentee rate – employees on leave for one reason or another – but that some are now facing staffing shortfalls of up to 20%.  For example, if an incoming dock operation at a plant had an approved staffing of 20, and could function with 19 or 18, it likely would be challenged to meet unload times if only 15 or 16 employees were available.

Read More

Can Scan Data Be Believed?

One of the better features of many USPS mail categories and services is the use of a unique barcode on mailpieces that, when scanned by Postal Service machines or people, can yield information about the item’s location (and delivery status).  Of course, the value and accuracy of that information depend on whether the scan actually was captured at the time and location reported to the customer.

The USPS regularly details on its daily Link the percentage of expected delivery scans that actually occur.  For the week ending October 16, for example, the national score was 97.06%, down 0.14% from the previous week.  The areas and districts that do the best typically score in the mid- to high-ninety percent range, meaning that the others do more poorly; the agency doesn’t disclose them.

Read More

The Postal Third Rails

As many people know, the third rail in a subway system is the one that’s electrified to provide power to the train motors; touching it would be fatal.  In politics, a “third rail” is an issue that’s equally dangerous and that, if tackled by a politician, can be fatal to the person’s political career.  Changing the social security system is often cited as a “third rail.”

The USO

Read More

Still Paying the Price for Poor Communication

A commentary in the August 3 issue of Mailers Hub News opined on the Postal Service’s failure to offer meaningful communication during times when the popular media is regularly publicizing rumors, leaked documents, and union allegations about what’s going on in the agency.  In concluding that commentary, we urged the USPS to provide accurate and timely information before other parties told their story first.  Similar messages for better communication by the Postal Service came from others in the mailing industry before and since that commentary was published.

From all appearances, the urging has had little effect, and the consequences of the Postal Service’s silence continue.

Read More

Delivery Changes Met by Media Criticism

Changes to mail processing and delivery procedures being adopted by the Postal Service have been met with criticism in the general media.  News articles frequently cite customer and labor union concerns over delays in mail delivery and fault the USPS for placing budgets ahead of service.

Many examples

Read More

Not a “Partner” the USPS Needs: Across the US in Only 27 Days

According to Google Maps, someone driving from Inglewood (CA) to Ft Myers (FL) at a steady 70 miles per hour would need 38 hours to complete the 2,659-mile trip.

Of course, in the world of commercial shipping, an item being sent from Inglewood to Ft Myers wouldn’t travel like that, instead taking a slower, likely longer route, perhaps through intermediate transfer points along the way.

Read More

April Results Show COVID Impact

As the economic impact of the COVID pandemic came into full force, the consequences for mail volume, and Postal Service revenue, were reflected in the agency’s April financial results. Overlaid on this was the burden of various prefunding obligations and the usual fluctuating valuation of the Postal Service’s workers’ compensation liability.

Volume and revenue

Read More

The Five-Year Strategic Plan

Despite telling Congress early last year that it was finalizing a ten-year plan, and later explaining the delay in its issuance by the need for its review by oncoming members of the Board of Governors, the document released last week by the USPS, Ready-Now ➔ Future-Ready, The US Postal Service Five-Year Strategic Plan 2020-2024, was somewhat less than what was anticipated.

Read More

Still Time to Make The Mailers Conference on September 20, 2019

There is still time to make the 2019 Mailers Conference.

Read More

A Complicated Answer to a Simple Question

Excerpted from the May 27, 2019 issue of Mailers Hub News. Subscribers click here to access the full version.

When I spoke recently at an industry gathering, one of the questions I got (after reviewing the PQ II service scores) was what the USPS could do about its service performance. Why is service so poor in some places? What can be done to improve it, especially in the chronically low-performing districts? What actions can management take?

Read More

Service Is Great - But Who Pays For It?

Commentary from the November 12, 2018 edition of Mailers Hub News

If – as is far from likely – any legislative attention is given the Postal Service over the next two years, how that attention will be manifest will be shaped by the very different attitudes of the political parties who will be in control of Congress over that period. (That difference likely will mean that, given the parties’ inability to compromise, nothing will be achieved, but that discussion is for another day.)

Read More